Salesforce Administration · CRM Operations · Marketing Automation

Salesforce Administrator &
Marketing Automation
Specialist.

2x Salesforce Certified Administrator with 5+ years of experience designing CRM systems, lead routing workflows, marketing automation, and customer acquisition funnels for real estate, fintech, and technology companies.

I help businesses capture, qualify, route, nurture, and convert leads through scalable CRM infrastructure and automation.

5+
Years Experience
2x
Salesforce Certifications
140%
Lead Growth Delivered

Core Expertise.

Four practice areas that sit at the intersection of CRM systems, automation, and revenue operations.

CRM Operations
CRM Operations

Lead lifecycle design, lead routing, CRM process optimization, and sales pipeline management. Building the infrastructure that ensures no lead goes unworked.

Salesforce Admin
Salesforce Administration

User management, permissions, reports, dashboards, custom objects, validation rules, and Flow automation. Keeping Salesforce orgs clean, scalable, and effective.

Marketing Automation
Marketing Automation

Email automation, lead nurturing, workflow design, and customer journey automation. Systems that work while you sleep — moving leads through the funnel without manual intervention.

RevOps
Revenue Operations

Aligning sales and marketing systems to improve lead conversion and operational efficiency. Bridging the gap between pipeline and revenue with data-backed process design.

Results that are worth showing.

Six cases — two purpose-built CRM systems, and four digital marketing campaigns — showing both sides of the full acquisition pipeline.

CRM & Automation · Salesforce Build

Lead Capture & Routing System

Built after losing 30 warm real estate leads to zero CRM infrastructure. This system connects Meta Lead Ads to Salesforce, routes leads instantly, and triggers automated follow-up — so no lead ever goes cold again.

  • Custom Lead Object with Property Interest and Budget Range fields mapping Meta form data directly into Salesforce
  • Configured Web-to-Lead integration auto-tagging every submission as "Meta Lead Ads" source
  • Built a record-triggered Salesforce Flow: on lead arrival → auto-create follow-up task → notify sales rep instantly
  • Target response time reduced to under 5 minutes with zero manual steps in the pipeline
30 Leads that triggered the build
<5 min Target response time
100% Automated on capture
0 Manual steps
Pipeline flow
📱 Meta Instant Form
🔗 Web-to-Lead
☁️ Salesforce Lead Record
⚡ Flow Triggers
✅ Task Created
📧 Rep Notified
Stack
Salesforce CRM Salesforce Flow Web-to-Lead Meta Lead Ads Email Automation
🎯
Custom Lead Object

Added Property Interest and Budget Range fields to capture real estate-specific data from every Meta form submission.

🔗
Web-to-Lead Integration

Configured Salesforce Web-to-Lead to receive Meta form submissions directly, with Lead Source auto-tagged as Meta Lead Ads.

Automated Response Flow

Record-triggered Salesforce Flow fires the moment a Meta lead lands — creating a follow-up task and notifying the sales rep instantly.

Salesforce Leads list — Today's Leads view showing Alexander Ogunnusi entry from Digital mechanic ltd, created 6/13/2026

Lead record — Meta Lead Ads source + custom fields

Salesforce lead record for NewLead MetaEntry showing auto-created task: Call lead within 5 minutes - Meta Lead Ads

Follow-up task auto-created on lead arrival

Salesforce Flow Builder canvas — Meta Lead Ads V1 flow showing Create Follow Up Task → Notify Sales Rep action → End

Salesforce Flow — trigger → task → email alert

Context: This system was built in response to a real failure at Rheel Estate — 30 warm leads generated from a Meta campaign that were never followed up because there was no infrastructure to handle them. Rather than moving on, I spent the following months learning the exact tools needed to ensure it never happens again. This is a working demo environment. The architecture is production-ready.

Lifecycle Marketing & Automation · HubSpot

Lead Lifecycle & Nurture System

Real estate buying timelines stretch from weeks to over a year. A single nurture sequence that exits after 14 days abandons exactly the leads who simply need more time. This system segments leads by buying intent at the point of capture, then routes each into a path built for how long they'll actually take to convert.

  • Built a custom "Buying Timeline" contact property capturing intent at capture — Immediately, 3-6 Months, 6-12 Months, Just Browsing
  • Created two active segmented lists — Hot and Nurture — auto-populating from the Buying Timeline field
  • Wrote and tested two live email templates: a Hot Lead inspection-booking email and a Nurture Day 0 welcome email, both with working personalisation tokens
  • Mapped the full 8-touchpoint lifecycle architecture, including the Workflow-tier automation logic needed for hands-off execution
  • Designed with no hard exit — leads who don't convert in 14 days roll into an ongoing monthly drip instead of dropping out
2 Segmentation Paths by Intent
8 Email Touchpoints Mapped
0 Leads Dropped After Day 14
Drip Continues to Conversion
Routing logic
📱 Meta Instant Form
🏷️ Buying Timeline?
🔥 Hot → Inspection Email
🌱 Nurture → 14-day sequence
♾️ Ongoing monthly drip — no exit
Stack
HubSpot CRM (Free) HubSpot Forms Active Lists Marketing Email Personalization Tokens
🏷️
Buying Timeline Property

Custom HubSpot contact property capturing intent at the point of capture — Immediately, 3-6 Months, 6-12 Months, Just Browsing.

📋
Two Active Segmented Lists

Hot leads and nurture leads auto-populate based on the Buying Timeline field — tested end to end with live form submissions.

✉️
Two Built Email Templates

Hot Lead inspection-booking email and Nurture Day 0 welcome email — both built, sent, and verified with working personalization tokens.

🗺️
Full Lifecycle Architecture

8-touchpoint system mapped end to end, including the Workflow-tier automation logic needed for full hands-off execution.

Lead lifecycle architecture diagram showing segmentation by buying timeline, hot lead and nurture paths, and the ongoing monthly drip

Boxes built and tested live in this demo. The dashed section documents Workflow-tier automation logic — gated behind HubSpot's paid plans — designed correctly but not executable on the free tier.

Buying Timeline custom property with dropdown options: Immediately, 3-6 Months, 6-12 Months, Just Browsing

Buying Timeline — custom segmentation property

HubSpot segments showing Meta Leads Hot and Meta Leads Nurture active lists with test contacts

Active lists — tested with live form submissions

Hot Lead inspection booking email in HubSpot editor with available inspection time slots and Calendly booking link

Hot Lead email — inspection booking CTA

Nurture Day 0 welcome email sent to Meta Leads Nurture segment, sent and delivered confirmation

Nurture Day 0 — welcome email, token-tested

Design decision: Most nurture sequences are built for SaaS-length buying cycles — two to four weeks, then exit. Real estate doesn't work that way. This system was deliberately designed with no hard exit: leads who don't convert in the first 14 days roll into an ongoing monthly drip rather than dropping out of the pipeline. The goal was to design a system that never repeats the original failure — a lead going quiet simply because nobody built the infrastructure to keep following up.

Real Estate · Full-Funnel Acquisition

Rheel Estate Ltd

A fast-growing Nigerian real estate firm needed a full digital marketing engine — from paid lead generation to CRM automation — to scale qualified property enquiries while cutting acquisition costs.

  • Built a Zapier-powered CRM pipeline automating lead follow-ups, cutting response time from 24 hours to 47 minutes
  • Ran hyper-localised Meta lead gen campaigns leveraging Abuja buyer psychology — averaging 30 qualified leads/month
  • Replaced traditional landing pages with a WhatsApp-first capture flow, driving a 22% conversion rate
  • Ran Google Search Ads achieving a 27.27% CTR on key campaigns
  • Managed Google Business Profile optimisation, driving 64+ monthly interactions including calls (+200%) and direction requests (+33%)
  • Led MailerLite email campaigns for nurturing and re-engagement of prospects
140% Increase in Lead Gen
65% Reduction in CAC
22% WhatsApp Conversion Rate
27.27% Google Ads CTR
30 Qualified Leads/Month
GBP report showing 64 interactions, 6 calls +200%, 56 direction requests +33%
Meta Ads Manager — Boing Leads Campaign: 30 leads at ₦1,821.95 per lead
GBP Calls
6 +200%
Meta Leads (Form)
30
Cost Per Lead
₦1,821
E-commerce · Digital Marketing

Anitabel Couture

A UK-based fashion brand needed stronger digital presence, better website health, and a clear strategy to compete in a crowded market across Shopify and Etsy.

  • Built full digital marketing strategy spanning SEO, paid ads, social media, and content
  • Executed Meta paid campaigns driving awareness, engagement, and conversions
  • Revamped all Shopify product pages with SEO-optimised titles, descriptions, and metadata
  • Listed catalogue on both Shopify and Etsy with targeted keyword integration
89% Website Health Score
30.3% Instagram Views Growth
36.9% Follower Increase
Site Health Score
89%
Instagram Views
29.8K
Followers
834+36.9%
Semrush — SEO Errors
0
Food & Restaurant · Social Media

CliqueBites Bistro & Grills

An Abuja restaurant launching into a competitive food scene needed community presence, organic growth, and real orders — not just vanity metrics.

  • Identified and partnered with key Abuja Twitter community influencers
  • Planned and ran contests and giveaways to generate authentic excitement
  • Built a UGC pipeline by encouraging customers to share their experiences
  • Actively managed comments and DMs to build a genuine community feel
  • Managed and optimised the Jumia Food listing alongside social channels
800+ Organic X Followers
300+ Organic Instagram Followers
300+ Fulfilled Orders
800+
X Followers
300+
Orders Fulfilled
Governance · Influencer Campaign

Federal Ministry of Water Resources

The #RevisedWaterBillNG needed public trust. The campaign had to sensitise Nigerians, debunk misinformation, and communicate real benefits — at scale.

  • Identified key influencers aligned with the target civic audience
  • Negotiated and drew up individual contracts with each influencer
  • Developed full campaign strategy, week-by-week content plan, and per-influencer briefs
  • Managed campaign budget from allocation through to delivery
  • Ran brand monitoring across Twitter to track sentiment and correct misinformation in real time
21.3M Accounts Reached
3,100+ Hashtag Interactions
748 Positive Mentions
1,400+ Shares
#RevisedWaterBillNG · Brand Monitoring
21.3M
Total Reach · 18 Jul – 24 Jul 2022
Interactions
3.1K
Shares
1.4K
Likes
1.7K
Positive Mentions
+748

Trusted by businesses across Nigeria and beyond.

Rheel Estate Ltd
Anitabel Couture
Federal Ministry of Water Resources
CliqueBites Bistro & Grills
Arusim
Chaders Community
OrderPaper
EFWaste Management
EF Network
EFSkyview
EF Contact
GetShelters
Tommy T Fabrics
Liezel James
WHOT
Nuel Olasima Global Realty

Skills & Tools.

CRM administration and marketing automation lead. Digital marketing supports — it doesn't define the positioning.

Tier 1 · Core
Salesforce Administration

Certified Salesforce Platform Administrator. User management, permission sets, profiles, custom objects, fields, page layouts, validation rules, and org-level configuration.

Salesforce ✦ Certified Salesforce Flow Custom Objects Web-to-Lead Validation Rules
Tier 1 · Core
CRM Operations & Lead Management

Lead lifecycle design, lead routing, assignment rules, pipeline architecture, and CRM process optimization. Reducing lead leakage and response times across the full acquisition funnel.

Lead Management CRM Operations Pipeline Design Lead Routing Assignment Rules
Tier 1 · Core
Marketing Automation

Email automation, lead nurturing sequences, workflow design, and customer journey automation. Building hands-off systems that convert at scale without manual effort.

Marketing Automation Revenue Operations Lead Nurturing Journey Design Workflow Automation
Tier 2 · Adjacent
HubSpot & Multi-CRM

HubSpot CRM setup, contact properties, active lists, marketing email workflows, and personalization tokens. Parallel experience in Zoho CRM and Zapier-based automation.

HubSpot Zoho CRM Zapier Reporting & Dashboards Customer Journey
Tier 2 · Adjacent
Reporting & Analytics

Salesforce reports and dashboards, Looker Studio, GA4, and campaign attribution. Translating CRM data into actionable visibility for sales and marketing leadership.

Salesforce Reports Dashboards GA4 Looker Studio Attribution
Tier 3 · Supporting
Paid Acquisition

Meta and Google Ads campaign management feeding CRM infrastructure. Performance campaigns designed to generate leads that the system is built to handle.

Google Ads Meta Ads Paid Media Strategy Conversion Tracking Analytics

Certifications.

Salesforce credentials verified through the official Trailblazer profile.

SF
ADM
Salesforce Certified Administrator
Salesforce · Trailhead
Platform Administration Automation & Flows Data Management
Verify on Trailblazer
SF
FDN
Salesforce Foundations
Salesforce · Trailhead
CRM Fundamentals Salesforce Platform Core Architecture
Verify on Trailblazer
Alexander Ogunnusi

Alexander Ogunnusi.

I'm Alexander Ogunnusi, a Salesforce Certified Administrator and Marketing Automation Specialist based in Lagos, Nigeria.

Over the last 5+ years, I've helped organizations improve lead management, automate business processes, and build customer acquisition systems that generate measurable business growth. Currently at Rheel Estate Limited, where I design and maintain the CRM infrastructure that powers the sales pipeline.

My background combines CRM administration, workflow automation, paid acquisition, and revenue-focused marketing operations. This allows me to bridge the gap between marketing and sales while ensuring no opportunities are lost inside the funnel. Results include a 140% increase in lead generation and a 65% reduction in customer acquisition costs.

  • Salesforce CRM Administration & Flow Automation
  • Lead Capture, Routing & Nurture System Design
  • HubSpot & Zoho Pipeline Architecture
  • Marketing Automation & Customer Journey Design
  • Revenue Operations & Sales Pipeline Management
  • Data-Driven Reporting & CRM Analytics

What I can help your team achieve.

Three areas where I can make an immediate impact from day one.

CRM Operations
CRM Operations
  • Improve lead response times
  • Reduce lead leakage across the pipeline
  • Optimize pipeline visibility for sales teams
  • Build repeatable CRM workflows that scale
Salesforce Admin
Salesforce Administration
  • Maintain and optimize CRM infrastructure
  • Automate repetitive manual processes
  • Build scalable Flow-based workflows
  • Deliver clean, actionable reports & dashboards
Marketing Automation
Marketing Automation
  • Improve lead nurturing and follow-up rates
  • Increase conversion rates through sequenced outreach
  • Automate customer journeys end to end
  • Connect marketing tools to CRM without data loss

Let's build
something scalable.

Looking to improve your CRM infrastructure, implement Salesforce automation, or build a lead management system that actually works? Reach out — I respond quickly.

Currently open to
  • Salesforce Administrator Roles
  • CRM Operations Roles
  • Marketing Automation Roles
  • Revenue Operations Roles
  • Remote, Hybrid & International Opportunities